Processing times

• Orders are processed within 1–2 business days, Monday–Saturday, excluding public holidays; orders placed after the daily cutoff may process the next business day.

• During peak periods or promotions, processing may take an additional 1–2 business days; any material delays will be communicated via email or WhatsApp when possible.

Shipping methods and estimates

• Standard delivery (Pan‑India): Estimated 3–7 business days after dispatch, depending on destination and courier serviceability.

• Expedited delivery (where available): Estimated 1–3 business days after dispatch; availability and timelines vary by pincode.

• International shipping: Currently not routinely offered; if enabled in future, duties/taxes and longer transit times will apply and will be payable by the recipient unless stated otherwise.

Shipping rates

• Shipping fees are shown at checkout based on destination, weight/volume, and selected speed; free shipping thresholds or promotional rates, when offered, will be clearly displayed on-site and at checkout.

• Original shipping fees are non‑refundable except for verified courier damage/defect on arrival or fulfillment errors, consistent with the Return & Refund Policy.

Order tracking

• A shipment confirmation email/SMS/WhatsApp with tracking details is sent upon dispatch; tracking may take up to 24 hours to activate on the carrier’s site.

• For multiple‑item orders, items may ship separately with distinct tracking numbers; each will be communicated on dispatch.

Pincode serviceability and delivery attempts

• Delivery timelines depend on carrier serviceability to the destination pincode; carriers typically attempt delivery 2–3 times before marking as undeliverable.

• If a package is returned due to incorrect address, non‑response, or failed delivery attempts, reshipment can be arranged after address reconfirmation; additional shipping charges may apply.

Address changes and order edits

• Address updates are possible before dispatch; once shipped, rerouting is not guaranteed and may incur additional carrier fees; contact support promptly with order number and correct address.

Damages, leaks, or missing items

• Please inspect packages upon delivery and report damage, leakage, tampering, or missing items within 48 hours with photos/videos of the parcel, inner packaging, and product label to expedite resolution; retain packaging for investigation.

Lost or delayed shipments

• If tracking shows no movement for 7+ business days (domestic) or the package is recorded as lost by the carrier, support will assist with a replacement or refund per verification; weather, strikes, regional disruptions, or customs checks can extend transit times.

Shipping restrictions

• Orders cannot be shipped to P.O. boxes where service is unavailable by the carrier; hazardous or restricted items will not be shipped; some remote locations may require additional transit time or fees.

Cash on delivery (COD)

• If COD is enabled, availability may be limited by order value and pincode; failed COD deliveries or repeated refusals may restrict future COD eligibility.

Customs, duties, and taxes (for future international shipping)

• International recipients are responsible for any import duties, taxes, or brokerage fees assessed by destination customs unless stated otherwise at checkout.

Service interruptions and force majeure

• Delivery estimates are not guarantees; Livronic is not liable for delays caused by carriers, weather, natural disasters, strikes, lockdowns, or events beyond reasonable control; updates will be posted on the site or sent via email when feasible.

Contact

• Shipping support: livronicwebsite@gmail.com | WhatsApp/Phone: +91‑9319931151 | Address: LIVRONIC, KH NO‑121/2, H.No 11, Bakkarwala Road, Meer Singh Marg, Near Bharat Gas Agency Road (Kalakriti Showroom), Mundka, Delhi 110041, India.

Implementation tips

• Link this page in the footer, cart, and checkout; mirror key FAQs (rates, timelines, COD, serviceability) on product pages to reduce pre‑purchase friction.

• Keep carrier names and cutoff times updated during festivals or sale periods; align claims with Return & Refund Policy to avoid conflicts.