Shipping, returns & the fine print

Written to be read rather than skimmed past.

Ordering & payment

Every order is placed on Amazon.in. “Checkout on Amazon” moves your whole cart into your Amazon cart in one step; “Buy it now” takes you straight to that product's page on Amazon.
You pay on Amazon with any method it offers — UPI, cards, net banking, EMI or cash on delivery. This site never sees your payment details.
The final price, any delivery charge and the delivery date are shown at Amazon checkout.

Shipping

Fast & reliable delivery. We pack quickly and deliver on time.
Local delivery: within 24 hours.
Regional delivery: within 1–2 days max.
Amazon.in delivers within India only — for international orders, see the Amazon.com and Amazon.ae links on each product page.
Track your parcel any time under Your Orders on Amazon.

Returns & refunds

Seven days from delivery, in original condition and packaging, refunded in full.
Damaged, defective or incorrect items are replaced at our cost — keep the original, no return shipment needed.
Start a return or replacement from Your Orders on Amazon; refunds reach the original payment method once the return is received.
Used mop refill pads and opened hygiene items cannot be returned unless faulty.
Bought on Flipkart? Raise it through Flipkart — their flow is faster and we are notified either way.

Warranty

Kansa tools carry a one-year warranty against manufacturing defects in the alloy or the handle join.
Mop frames and handles carry six months against mechanical failure, including the telescopic lock.
Natural patina on bronze and normal wear on refill pads are not defects.

Terms of sale

Prices are in Indian rupees and inclusive of applicable taxes. We may correct pricing or listing errors at any point before dispatch, and will contact you rather than silently cancelling. Product photography and illustrations are representative; natural wood grain and bronze patina vary between individual pieces. Livronic® is a registered mark and the trade marks of Amazon, Flipkart and Meesho belong to their respective owners — marketplace links on this site are provided so you can buy wherever you prefer.

Privacy

What we collect. Orders are placed on Amazon.in, so your delivery address and payment details are held by Amazon under its own privacy notice, not by this site. If you create an account here we store your name, email and phone number, and also store a securely hashed password — we can never see the password itself. Messages you send through the contact form and email addresses you sign up to the newsletter with are stored so we can reply to them.

Payments. All payments are taken by Amazon.in at its checkout. This site does not collect or store any payment details.

Cookies and storage. We use one essential session cookie to keep you signed in and to protect forms against forgery. Your cart, wishlist and recently-viewed items are kept in your own browser's local storage. We load no advertising or third-party tracking scripts.

Sharing. We never sell or rent personal data. To see, correct or delete the data we hold about you, contact us.

Contact

Livronic®, Bakkarwala, New Delhi, India. Email livronic@gmail.com. Phone +91 9319931151. WhatsApp +91 9319931151. Support Monday to Saturday, 10am–7pm IST. Send a message →